Remember to check the knowledgebase for answers to frequently- asked questions.

Latest Updates
Jun
12
Somerset Sunshine Update Available Now for Train Sim World
Posted by DTG Support SD on 12 June 2018 03:16 PM

In response to your important feedback, today we have released an update for Train Sim World: West Somerset Railway on PC that addresses a number of issues which you have raised with us.

Here’s a list of what has been addressed:

Core

  • Fixed issues with the manual
  • Fixed another cause of springy hoses

We believe we have traced the exact cause of the freezing issues reported, thanks to all the amazing feedback we've received, and have provided a fix in this update. We're interested in hearing further feedback if you find this is still happening for you.

West Somerset Railway

Class 09

  • Fixed an issue where the Throttle, Reverser and Master Switch would lock up
  • Fixed untranslated ‘Driver’s Brake’ button prompt
  • Added ability to turn off sander using the keyboard

Class 47

  • Fixed an issue with the rear cab camera
  • Fixed an issue where the head code ‘2272’ would erroneously appear

We have rolled in a fix to address the missing engine exhaust for player-operated trains only. There is still some work to do to add this to AI-operated trains in the future.

Mark 1 Coaches

  • Fixed an issue where the various pipes were the wrong way round
  • Fixed an issue with the slam-door animation at a distance

Gameplay

  • Reduced couple/uncouple wait times from 10 seconds to 1 second to improve flow of scenarios
  • Fixed an issue where objective markers were appearing in the middle of the Minehead turntable, instead of on the control panel
  • Fixed an issue where junction objective markers were not clearing if triggered on foot

'Finishing Up' Scenario

  • Fixed an issue where scenario objectives could not be completed
  • Fixed an issue where a signal would remain red when trying to complete an objective
  • Fixed an issue where objective markers were disappearing upon loading from the last checkpoint
  • Fixed an issue where track switch objective markers would not disappear after operating point levers

'Minehead Shunter Part 2' Scenario

  • Fixed an issue where unless stopping was very accurate, the scenario couldn’t be completed
  • Fixed an issue where the player can be teleported into a locked cab
  • Fixed an issue where an objective marker was in the wrong place
  • Fixed an issue where loading from the last checkpoint would fail

Other Scenario & Service Mode Fixes

  • 'Preparation Work': Fixed an issue where the first objective marker remain
  • 'Preparation Work': Fixed an issue where the scenario marker would not disappear upon completion
  • 'To the Beach': Fixed an issue where the unlock doors instruction was bound to the wrong doors
  • '47 – 11:50 Service': Fixed an issue where the first objective marker would not clear
  • '47 – 12:15 Service': Fixed an issue where the wrong doors had to be opened at Stogumber

Additional TSW Fixes

  • Great Western Express: Corrected translations in the tutorials
  • NEC New York: Fixed an issue with the lighting in parts of the Penn Tunnels
  • NEC New York: Corrected spelling mistakes in the loading screens
  • NEC New York: Rebuilt the swampland area west of Secaucus

If you own Train Sim World: West Somerset Railway, the update will download automatically from Steam. Download size will vary depending on what add-ons your own. If you have any problems/queries in regards to the update, leave a comment below or submit a ticket to our support site where our Support Team will be ready to assist.

In the unlikely event that Steam fails to update Train Sim World, you’ll need to perform a file verify and ensure Steam provisions your installation properly. Follow the instructions listed at this link to perform a file verify to reset your installation to default.

If you find that after the file verify has completed, you are confident you have not received the update, please contact our Support Team by submitting a ticket to our support site where someone will assist you directly.

Thank you all for your continued feedback and support, keep it coming!


Read more »



Jun
5
Delays Ahead: Signal at Caution
Posted by DTG Support SD on 05 June 2018 10:46 AM

We're currently experiencing some staff shortages on Customer Support for our Trains products, and there may be some long delays experienced whilst we work through your very important requests for support. We understand and appreciate that your enquiry is urgent, and we're doing our utmost to resolve your tickets quickly. Please bear with us while we're experiencing these staff shortages, we hope to resolve this situation soon. Please accept our sincere apologies for any inconvenience this may cause.

While you're waiting, it will really help save some time if you could go through our handy 10-step checklist which you can find on our Knowledgebase at https://dovetailgames.kayako.com/Knowledgebase/Article/View/267/12/experiencing-technical-issues


Read more »



Jun
1
BIG Train Sim World Announcement!
Posted by DTG Support SD on 01 June 2018 10:11 AM

On July 24th, the complete Train Sim World experience will be available as a multi-route package for the first time on Windows PC, Xbox One & PS4!

BE THE DRIVER

Train Sim World offers you the opportunity to be the driver. Walk around stations, sidings and freight yards in immersive First-Person, on some of the World’s most amazing railways. Climb aboard a variety of famed diesel and electric traction from around the globe and master authentically recreated routes and systems.

FEEL THE DETAIL

With the power of Unreal Engine 4® and our pioneering SimuGraph® technology, you can feel the detail of driving a 100 ton, 4000 horsepower locomotive or state-of-the-art electric multiple units. In the cab the interactivity captivates as you hurtle along at speed, remaining vigilant at all times and ready for anything, including the next station!

WHAT HAPPENS NOW?

Windows PC

If you have been keeping up with the single route releases of Train Sim World and already own CSX Heavy Haul (PC only), Great Western Express, Rapid Transit and Northeast Corridor New York, you’re all set! If you don’t own all of this content a complete my collection bundle will be available to you from July 24th and save some money this weekend on the Steam Store.

Xbox One

If you already own Train Sim World: Founders Edition which contains Great Western Express, the full release of Train Sim World will be available to you as an in-game purchase at a discount on July 24th, adding Rapid Transit and Northeast Corridor New York to your sim - and the GP40-2 if you go for the Digital Deluxe edition! If you don’t yet own the Founders Edition, why not pick it up today? Get a taste of what’s to come and be ready for the full release!

PS4

European players can benefit by pre-ordering Train Sim World soon on the PlayStation Store, US players will be able to purchase on July 24th; we welcome you all to our world of train simulation!

Where else will it be available?

Additionally, the Standard Edition will also be available in disc form from your local or online retailers!

ICONIC ROUTES

Great Western Express

Great Western Express brings to life one of Britain’s busiest railways, and you’ve been invited to work for Great Western Railway. Take control of the iconic High-Speed Train and command it to 125mph out of London's Paddington Main Line Station, step up to the challenge of running a reliable commuter service with the Class 166, or experience a change of pace hauling Class 66-hauled freight.

Visit the Store

Rapid Transit

Rapid Transit brings to life the experience of driving rapid transit commuter passenger trains on one of Germany’s most popular S-Bahn railways. You’ve been invited to work for Deutsche Bahn as a driver on Germany’s distinctive Mitteldeutschland S-Bahn, take control of the sleek DB BR 1442 ‘Talent 2’ and transport passengers along the S-Bahn S2-Line through the historic and picturesque city of Leipzig.

Visit the Store

Northeast Corridor New York

Northeast Corridor New York brings to life the experience of driving passenger and freight trains on the Northeast Corridor in New York. Go to work as an engineer on one of America’s most famous railroads, transport passengers in the state-of-the-art Amtrak ACS-64 and serve the city in the CSX GP38-2 freight locomotive in and around New York.

Visit the Store

DIGITAL DELUXE EDITION

Also available in online stores will be the Train Sim World: Digital Deluxe Edition - by purchasing this bundle you'll get the CSX GP40-2 upon release which enhances the Northeast Corridor New York experience by giving you a choice of freight locomotives to operate in Service Mode! The CSX GP40-2 additionally features scenarios and Service Mode compatibility for CSX Heavy Haul (PC only).


Read more »



May
3
TSW: Spring Update Available Now!
Posted by DTG Support SD on 03 May 2018 04:51 PM

In response to your important feedback, today we have released an update to Train Sim World on PC that addresses general and route-specific issues which you have raised with us.

Here’s a list of what has been addressed:

General

  • Made the overall driving experience smoother
  • Fixed an issue which would cause springy hoses when transitioning between world tiles
  • General improvements to localisation text and language used across all routes, trains and gameplay
  • GDPR compliance updates
  • Numerous improvements to reduce stuttering and pausing
  • Improvements to physics on multi-core CPUs for performance improvements

CSX Heavy Haul

  • Fixed an issue where the GP38-2 Auto Brake was not sitting in the ‘suppression’ notch

Great Western Express

  • Fixed an issue in Service Mode where you spawned in the wrong end of the Class 166 at Reading Depot
  • Fixed an issue where the Class 166 brake hold button was not animating
  • Fixed an issue where the Class 166 doors were losing collision after being opened and closed
  • Improved some graphical issues at Twyford station
  • Improved general performance of the route

Rapid Transit

  • Improvements to passenger navigation on station platforms
  • Fixed an issue with sections of the underpass at Dessau station
  • Performance optimisations to the DB BR 442’s in-cab screens to improve overall framerate
  • Fixed an issue that caused you to lose power when departing Delitzsch in the Leipziger scenario
  • Improved general performance of the route

Northeast Corridor New York

  • Fixed an issue in the Terminal Switch scenario that caused objectives to become confusing
  • Improved the location for a couple of the collectables
  • Fixed an issue where there were floating cables around Sunnyside Yard
  • Performance improvement on the ACS-64’s in-cab screens to improve overall framerate
  • Optimised lighting in the Amfleet coaches for framerate improvement
  • Major updates to signalling across the route
  • Major updates to ACSES and ATC in-cab signalling in support of signalling updates across the route
  • Fixed an issue with a flickering texture on the CSX GP38-2
  • Fixed an issue that caused half the route to have no visible sun/moonlight
  • Improvements to passenger navigation on station platforms
  • Fixed an issue that caused the main reservoir to leak air
  • Fixed an issue that prevented the refuelling pump to work properly
  • Improved general performance of the route
  • Added voice over to the tutorials (English, French, German)

We've not finished with Diesel-Electric! More information will come on this next month.

If you own Train Sim World, the update will download automatically from Steam. Download size will vary depending on what add-ons your own. If you have any problems/queries in regards to the update, leave a comment below or submit a ticket to our support site where our Support Team will be ready to assist.

In the unlikely event that Steam fails to update Train Sim World, you’ll need to perform a file verify and ensure Steam provisions your installation properly. Follow the instructions listed at this link to perform a file verify to reset your installation to default.

If you find that after the file verify has completed, you are confident you have not received the update, please contact our Support Team by submitting a ticket to our support site where someone will assist you directly.

Thank you all for your continued feedback and support, keep it coming!


Read more »



Apr
19
TSW: NEC New York Freight Services Update Now Available
Posted by DTG Support SD on 19 April 2018 03:45 PM

With our latest update for Train Sim World: Northeast Corridor New York, the highly anticipated Service Mode CSX freight operations are now yours to drive!

Please find full details below:

All new services have been added utilising the included CSX GP38-2, and also the CSX GP40-2 (available separately), depicting a “day in the life” for a CSX Engineer in New York.

The new services add around another 10 hours of unique freight-orientated gameplay to Train Sim World: Northeast Corridor New York; you’ll manage trash trains between Oak Point and Harlem, sort manifest trains and deliver freight cars around Oak Point and Hunts Point yards, move trains between Fresh Pond Junction and Oak Point and do various switching moves in all the yards.

For more details, please see our article on Dovetail Live.


Read more »