Knowledgebase
I have been asked to provide a Logmate report, how do I do this?
Posted by Darren Nokes on 05 July 2018 01:39 PM

A LogMate report will tell us exactly what is happening in the game before and during any issue you may be encountering. This will help us understand exactly what is causing the problem and be able to advise you on a potential solution.

Important Note: After a prolonged period of time, LogMate will start to make Train Simulator run very slowly as the log file begins to increase in size and uses more of your available System RAM. We would, therefore, recommend you run Train Simulator in Windowed mode and selecting File and then Clear logs from the LogMate window until you get to the point where you are about to reproduce the issue. This will also ensure there is no irrelevant data in the log.

  1. Before you begin, make sure you have set Train Simulator to operate in Windows mode. To do this, load Train Simulator and then click Settings in the upper-right corner of the main menu. Then click the drop-down box next to Full Screen and change it to Windowed. Click Save and then follow the instructions to restart Train Simulator.
  2. If Train Simulator is running, close it to return to your Steam Game Library
  3. Right Click on Train Simulator and select Properties from the menu
  4. Click on the Set Launch Options button
  5. In the Launch Options window, add the following text:  -LogMate -SetLogFilters=all  (Note: this must be entered EXACTLY as shown, as launch options are case and whitespace sensitive. Just select the text, copy and then paste into the box.)
  6. Click OK and then launch Train Simulator.
  7. Perform whatever action you have been having problems with and then close Train Simulator (if it's still running)
  8. Select File then Save Log from the menu on the Logmate Window
  9. Save the file in an easily-accessible place such as your Windows Desktop and give it a useful name (we'd recommend you use your ticket number so it makes it easy for authorised Customer Support individuals to find who the file belongs to and it does not use any of your personally identifiable information)
  10. Attach the file to your support ticket.