Knowledgebase
I am trying to purchase an add-on from Steam but it won’t let me complete the transaction
Posted by on 08 July 2015 11:46 AM

If Steam will not let you complete a transaction this suggests there is might be a problem with your Steam account or the Steam store. Please try the following steps:

  1. Log out of Steam
  2. Restart the Steam platform client
  3. Log back into Steam
  4. Try to make the purchase again

If it still will not let you complete the transaction please contact Steam directly with your account details for further help. You can do this by following this link:

https://support.steampowered.com/kb_cat.php?s=140052817ce2d20df01ddc22e878b4ee&id=3

Please note that the Steam store and your Steam account is managed by Steam and as such we, Dovetail Games, are unable to provide help for matters relating to them. Like all online sites on occasion the store maybe unavailable and appear offline. In such circumstances please try to complete your purchase at a later date.