Knowledgebase
I bought some additional content on Steam but it didn’t download
Posted by on 07 September 2016 02:15 PM

This suggests that there might be a problem with your connection to the Internet or the Steam store. Please try the following steps:

  1. Check your connection to the Internet - is your router turned on and working? If not, try restarting it.
  2. Check your connection to the Internet on your PC.
  3. If it is not showing that you are connected restart you router and then restart your PC.
  4. If your PC still cannot connect to the Internet please contact your Internet Service Provider for more advice.

If your PC is showing a connection to the Internet then follow the steps below.

  1. Restart the Steam client
  2. Log out of Steam
  3. Restart the Steam client by closing it completely from the system tray and launching it again.
  4. Log back into Steam. The download should start automatically.

Another consideration could be that your firewall is blocking the Steam servers. For help in troubleshooting your firewall please see this guide:

https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

If your download still will not start, this may be a Steam issue and you will need to contact them for more information: https://support.steampowered.com/