News
Sep
13
We are Moving!
Posted by DTG Support CM on 13 September 2021 11:40 AM

Dovetail Support will be moving to a brand-new customer portal provided by Freshdesk, and Kayako will be closing down. We hope that this change will allow us to provide a smoother experience, and we welcome any feedback you may have, regarding the new customer portal.

New Customer Portal: https://dovetailgames.freshdesk.com/support/home

Kayako:

  • If you have any outstanding tickets with

Read more »



Sep
8
Train Sim World 2 Core Update - 8th August 2021
Posted by DTG Support CM on 08 September 2021 10:06 AM
Today we are bringing an update for Train Sim World 2 which enables the upcoming Rush Hour - Nahverkehr Dresden and includes the following fixes or improvements:
  • Fixed an issue which would result in a crash when exiting the game.
  • Reduced the volume of performance spikes reported during game play.
  • Improved performance on the route selection menu

Read more »



Aug
31
Train Simulator 2021 Add-On Update - 31st August 2021
Posted by DTG Support CM on 31 August 2021 11:21 AM
Today we are bringing an update for the FEF-3 Overland Loco Add-On and Union Pacific GTEL for Train Simulator 2021. Please see the changelog below:

Union Pacific FEF-3 Overland:
  • Corrected some minor issues on the Textures for the lettering, numbering and lining.

Union Pacific GTEL:

  • Fixed an

Read more »



Aug
13
Train Sim World 2 Rush Hour Update - August 2021
Posted by DTG Support CM on 13 August 2021 02:13 PM

Today we are sharing the update notes that will coincide with the first Rush Hour Expansion for Train Sim World 2.

This update is NOT going live today. You can expect the update to be available next week.

We are giving you extra time to digest the information detailed below by sharing the extensive update notes prior to this update going live.

The update incorporates fixes,


Read more »



Aug
2
Train Simulator 2021 Add-On Update - 2nd August 2021
Posted by DTG Support CM on 02 August 2021 12:57 PM
Today we are bringing an update for the CPRR 4-6-0 Buffalo Steam Loco Add-On for Train Simulator 2021. Please see the changelog below:
  • Fixed an issue when leaning out of the window of the diamond stack variant, which was showing the balloon stack rather than the Diamond stack.

The update will download automatically for owners of the above add-on when it becomes available. Players should allow at least 24 hours after restarting Steam for the update


Read more »



Jul
28
Train Simulator 2021 Add-On Update - 27th July 2021
Posted by DTG Support CM on 28 July 2021 11:42 AM
Today we are bringing an update for the Union Pacific FEF-3 (including Overland variation) and the Union Pacific Big Boy by Smokebox for Train Simulator 2021. This update brings a variety of fixes and enhancements for the locos. Please see the complete changelog below:
Union Pacific FEF-3 (including Overland variation)
  • Advanced and HUD versions are now identical, meaning that they are both equally

Read more »