Posted by DTG Support SD on 05 June 2018 10:46 AM

We're currently experiencing some staff shortages on Customer Support for our Trains products, and there may be some long delays experienced whilst we work through your very important requests for support. We understand and appreciate that your enquiry is urgent, and we're doing our utmost to resolve your tickets quickly. Please bear with us while we're experiencing these staff shortages, we hope to resolve this situation soon. Please accept our sincere apologies for any inconvenience this may cause.

While you're waiting, it will really help save some time if you could go through our handy 10-step checklist which you can find on our Knowledgebase at

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